What Does a Medical Administrative Assistant Do

What does a medical administrative assistant do?So, What Does a Medical Assistant Do? Medical assistants fall under a category of healthcare workforce presently categorized as healthcare support occupations. The population of medical assistants continues to grow each year, and their numbers are expected to rise in the succeeding years to meet the needs of the rapidly growing healthcare industry. The 2004 Michigan Healthcare Workforce Development Report projected a 30% increase in demand for medical assistants from 2000 to 2015.

Medical assistants are trained to perform both clinical and administrative tasks. Examples of clinical tasks include taking the patient’s vital signs and collecting laboratory specimens, among others. For individuals who are interested in a career in health care, but are not predisposed to performing such tasks, they may opt to become medical administrative assistants. But what does a medical administrative assistant do?

A medical administrative assistant is basically a secretary, record keeper, and book keeper rolled into in one, who just happens to be well versed with medical concepts, terminology, and technology. They may serve as personal assistants to physicians or, less commonly, they may report directly to department supervisors.

The secretarial tasks include greeting patients and ensuring their comfort, answering phone calls, coordinating correspondence, scheduling appointments, and setting up travel arrangements. They may also need to facilitate hospital admissions and laboratory examinations.

A medical administrative assistant is assigned record keeping activities include updating, organizing and retrieving patient records, accomplishing insurance forms, as well as transcribing and filing physician dictations.

Bookkeeping responsibilities include billing the patient, as well as paying the bills, performing bank deposits, balancing the books, maintaining account journals, and even handling the office payroll.

The aforementioned tasks are just some of the tasks a medical administrative assistant does. In addition, they must always appear presentable, well-groomed, and approachable. Medical administrative assistants must be able to be empathetic towards patients while maintaining professionalism and confidentiality. Finally, the medical administrative assistant must be a team player, able to follow instructions completely, yet able to demonstrate initiative when necessary. After reading this article, you should now be able to answer “What does a medical administrative assistant do?”